Nexus measures its success by regularly assessing our Customer’s satisfaction.  Metrics are an integral part of every program, and are provided to customers at regular, defined intervals.  Metrics vary according to specific customer requirements, but generally include On-time Delivery Performance, Order Fulfillment Accuracy, Inventory Management Accuracy, Billing Accuracy and other variables that impact Customer success.  Productivity and Cost Accounting by Customer is also vital in making sure that Nexus is managing and operating programs efficiently. 

In addition to measuring the actual performance of the program, Nexus employs a formal process to make sure that we are in step with the needs of our customers.  The Nexus Account Management Process consists of formal and informal communication with Customers to ensure that they are pleased with the service they receive from Nexus. Nexus interfaces regularly with Customers via customer satisfaction calls, business development meetings, quarterly director interface, customer satisfaction surveys, and an annual business review/renewal.  Nexus is also pleased to engage in customer relations calls with our Customers’ customers (consignees), to discuss distribution offerings, service quality, and determine special requirements.  Finally, one sure mark of success is customer retention; most clients stay with Nexus for an average of 10 years or longer.