Nexus responds to new business opportunities with a team effort and approach. The Customer is engaged and informed each step of the way to ensure that their business needs are being answered. The New Client Implementation Process was created by the Nexus Executive Implementation Group (EIG) for utilization by Nexus Distribution Corporation. The process flow approach is aimed at putting forth a logical sequence of procedures to guide the development of new Nexus business.

The Nexus New Client Implementation Process is based on fundamental risk management and the utilization of quality tools. The process divides the New Client Implementation into logical steps, and minimizes the use of assumptive reasoning or advancing to the next stage if uncertainty (risk) is high. It works to solidify the foundation upon which new business is to be handled.

Vital communication activities are built into the process. A project manager is part of the formal process. The New Client Implementation Manager is assigned project responsibility to ensure zero defect start-ups. This approach is designed to be scalable and therefore applicable to all new business opportunities.

In the early phases of implementation, Nexus conducts a formal review of the new Customer’s service requirements. The Customer’s requirements are communicated to all Nexus teams serving the account in formal implementation kick-off meetings. Each new Nexus customer receives a uniquely tailored “Welcome Kit” that contains Nexus contact information, facility specifications, processes, and instructions for using the Nexus web site for inventory and shipment tracking. Customers are surveyed about the perceived success and ease of their implementation following formal 30-day and 60-day audits. This ensures continuous improvement of the implementation process and measures Customer satisfaction. Nexus’ New Client Implementation program has received rave reviews from new clients who have experienced The Nexus Way.