Nexus offers an array of Track and Trace services depending on the solution that works best for the client. Shipment information is available on the web, via auto e-mail notifications, or customers can contact the Track and Trace Services division of the Nexus Customer Service Team. Nexus tracks all shipments planned within our Transportation Network, and will also track outside shipments managed by clients upon request. Nexus provides tracking services for shipments of all modes, including TL, LTL, intermodal, rail and international shipments.
Call Center Service: Nexus will establish a toll-free number so that customers can call directly for up-to-the-minute tracking information. Nexus can take incoming calls with a greeting of the clients’ choosing, and can be invisible to customers by answering with the client’s company name.
How to trace a Nexus Shipment: Customers can call for delivery tracking information, or they can view shipment ETA and delivery information on our web site. Furthermore, the Nexus system is capable of delivering auto-email messages to the representative(s) of choice that contain updated ETA or delivery confirmation information.
The Nexus Track and Trace Services offer a vast portfolio of Transportation reporting tools to help clients analyze delivery performance and Transportation investment. Some examples include:
Order Consolidation Activity
Carrier Performance
On-time Delivery Performance
Tender Acceptance Rate
Shipment Activity
