3PL, Nexus Distribution’s Midwest Customer Service Manager Hands Over the Reins to New Appointment

Brian Lanci joins Nexus Distribution as Midwest Customer Service Manager as John Masich transitions to a new strategic role focused on customized Customer Solutions.

Nexus is pleased to announce that Brian Lanci has been appointed to the role of Midwest Customer Service Manager. John Masich, the former Customer Service Manager, will continue on as Manager of Customer Solutions Development.

Lanci joins the Nexus team with more than 10 years of Customer Service experience in district office and call center environments. His management experience and customer-centric, goal-oriented approach to business challenges were influencing factors in the hiring decision. His enthusiasm and energy align well with Nexus’ On Time, Real Time, Every Time service commitment.

"I am excited about the opportunities that await me at Nexus,” states Lanci. “I am dedicated to making sure that the customer is satisfied, and I believe with hard work and purpose nothing is unattainable."

As Lanci transitions into this position over a formal 90-day training period, former Midwest Customer Service Manager John Masich will be migrating into a strategic role as Manager of Customer Solutions Development. In this new function, Masich will support Director Terri Bennett and serve on cross-functional teams to measure various aspects of service and financial performance.

John Masich shares: “I’ve enjoyed serving as Customer Service Manager and appreciate all of the support I’ve received from customers and colleagues over the past two years. Although I will miss working directly with all of our customers, this role will allow me to serve them and Nexus in new ways. I am looking forward to being more involved with our daily operations, and I am honored to have this opportunity to take part in process improvement initiatives.

Headquartered in Arlington Heights, IL Nexus Distribution is a third party logistics (3PL) provider offering integrated warehousing and transportation services, shipping over 3,000 tons per day nationwide out of its 5 North American distribution centers. Named a “Top 100 3PL Provider” by Inbound Logistics Magazine for three years running, Nexus Distribution’s services range from customary storage and inventory control models to integrated cross-dock programs and value-added services. Major markets include paper, consumer goods, electronics, and food and beverage.